• FAQ

Customer Service

  • [Public] You can make payments using the Environmental Ministry card, charging station member card, or credit card.
  • [Private] For private use, the Environmental Ministry card or cards with RF functionality should be registered at the local management office in your jurisdiction before use (e.g., T-money card).
  • Environmental Ministry card: Visit the Environmental Ministry website (https://ev.or.kr/), apply for a membership card, and it will be sent to the address you provided during the application.
  • Charging station card: You can apply for it through the respective charging station’s website or a dedicated app.
  • There can be various reasons, but if you have a card that is not meant for public use or is private, external users may not be able to use RF cards. Please contact the local management office for inquiries.
  • It has a 2-year free warranty. (Damage caused by user negligence or acts of nature is not covered.) After the 2-year free warranty period, additional costs may be incurred for service and repairs.
  • Check the vehicle’s locking status, unlock the doors, and then disconnect the connector.
  • Release the emergency stop button or contact customer service at +1 – 877 -762 – 9376